Distance Sales Contract
ARTICLE 1. Parties
a) This Distant Sales Agreement ("Agreement") has been concluded between the owner, founder and manager of the www.luxun.com.tr website and LUXUN Natural Kozmetik Sanayi ve Ticaret Ltd. Şti. / shopping from the www.luxun.com.tr website ("BUYER").
ARTICLE 2- SUBJECT
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically from the www.luxun.com.tr website.
ARTICLE 3- INFORMATION ON THE CONTRACTUAL PRODUCT, PAYMENT AND DELIVERY
3.1- Name, quantity, sales price including VAT, payment method and basic characteristics of the goods or services subject to the contract
Product Name, basic qualities, sales price and term sales price, total including VAT; The BUYER will be notified by e-mail before payment and after placing the order when ordering via www.luxun.com.tr.
3.2- Payment Method: Advance Transaction with Credit Card (Single Withdrawal)
3.3- On the other hand, since forward sales are made only with credit cards belonging to the Banks, the BUYER agrees, declares and undertakes that the relevant interest rates and information about the default interest will be confirmed separately from the bank, and that the provisions regarding interest and default interest in accordance with the provisions of the legislation in force will be applied within the scope of the credit card agreement between the Bank and the BUYER.
Return Procedure:
Credit Card Refund Procedure
In cases where the BUYER uses the right of withdrawal or in cases where the product subject to the order cannot be supplied for various reasons or in cases where the arbitration committee decisions are decided to refund the BUYER, if the shopping is made by credit card and in instalments, the credit card refund procedure is stated below:
In case of the return of the goods and services purchased with the card, the SELLER cannot pay the BUYER in cash in accordance with the contract with the Bank. In case of a return transaction, the merchant, i.e. the SELLER, will make the return through the relevant software, and since the merchant, i.e. the SELLER, is obliged to pay the relevant amount to the Bank in cash or in offset, the BUYER cannot be paid in cash in accordance with the procedure we have explained above. The return to the credit card will be made by the Bank in accordance with the above procedure after the SELLER pays the price to the Bank at one time.
After the product / products are returned to the seller for the purpose of return, within the framework of the issues that the consumer cannot use the right of withdrawal according to Article 15 / ç of the Regulation on Distance Contracts (Official Gazette 27 November 2014 number: 29188), the protective elements of the returned product / products such as packaging, tape, seal package have not been opened and the quality and quantity of the product / products to be returned are refunded to the buyer's account within 3 business days after it is determined that no impairment in value has been created.
The BUYER accepts and undertakes that he / she has read and accepted this procedure.
3.4- Delivery Method
- Packaging, shipping and delivery costs are covered by the SELLER inTürkiye.
Please do payment in Turkish Liras in Turkiye.
- The BUYER will be responsible for all packaging, shipping, and delivery costs for orders from outside Türkiye. Please contact for conditions: [email protected]
- Bulk orders are welcome. Please contact us via email: [email protected]
ARTICLE 4- RIGHT OF WITHDRAWAL
The consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without any justification and without penalty. The right of withdrawal period starts on the day the contract is concluded in contracts for the performance of services; in contracts for the delivery of goods, it starts on the day the consumer or the third party designated by the consumer receives the goods. However, the consumer may also exercise the right of withdrawal within the period from the conclusion of the contract until the delivery of the goods. In determining the right of withdrawal period
a) For goods that are the subject of a single order and delivered separately, the day the consumer or the third person designated by the consumer receives the last good,
b) For goods consisting of more than one part, the day the consumer or the third party designated by the consumer receives the last part,
c) In contracts where regular delivery of the goods is made for a certain period of time, the day on which the consumer or the third person designated by the consumer receives the first goods is taken as the basis. You can make your withdrawal notification through the easy return option on your personal membership page on www.luxun.com.tr before the right of withdrawal expires. The prescribed carrier within the scope of your right of withdrawal is Yurtiçi Kargo and you can obtain information and carry out the return process by contacting [email protected] for return details.
The consumer cannot use the right of withdrawal in the following contracts:
a) Contracts for goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the SELLER or the provider.
b) Contracts for goods prepared in line with the wishes or personal needs of the consumer.
c) Contracts for the delivery of perishable goods or goods that may expire.
ç) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
e) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided within the scope of the subscription agreement.
f) Contracts for accommodation, transport of goods, car hire, food and beverage supply and leisure time utilisation for entertainment or recreation, which must be made on a specific date or period.
g) Contracts for services performed instantly in electronic environment or contracts for intangible goods delivered instantly to the consumer.
ğ) Contracts for services whose performance is started with the consent of the consumer before the expiry of the right of withdrawal period.
ARTICLE 4- GENERAL PROVISIONS
4.1- The BUYER declares that he / she has read and informed the preliminary information about the product subject to the contract on the website www.luxun.com.tr and has given the necessary confirmation electronically.
4.2- The product will be delivered within 30 days at the latest from the date of the contract. All responsibility until the moment of delivery of the product belongs to the SELLER.
4.3- If the product subject to the contract will be delivered to a person / organisation other than the BUYER, the SELLER cannot be held responsible for the refusal of the person / organisation to accept the delivery.
4.4- The SELLER is responsible for the delivery of the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.5- For the delivery of the product subject to the contract, the price of this contract must be paid with the payment method preferred by the BUYER. If for any reason the product price is not paid or is cancelled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.
4.6- After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card belonging to the BUYER by unauthorised persons in a way that is not caused by the BUYER's fault, the product must be sent to the SELLER, provided that it has been delivered to the BUYER.
4.7- In case of defective (defective, defective, etc.) of the products sold with a warranty certificate or in case of malfunction or deterioration within the scope and conditions of the warranty, the products in question can be sent to the SELLER for the necessary repair to be made to the authorised service, in which case the shipping costs will be covered by the SELLER.
4.8- In accordance with the general communiqué of the tax procedure law numbered 385, you must issue a return invoice in order to make the return transactions.
ARTICLE 8- DISPUTE AND AUTHORISED COURT
In disputes arising from this contract, the Arbitration Committee for Consumer Problems or the Consumer Court in the place where your direct place of residence is located or where the consumer transaction is made is authorised (within the monetary limits determined by the Ministry of Customs and Trade in December every year, the monetary limits for the Consumer Arbitration Committees to be responsible and authorised to deal with disputes for 2015; the upper monetary limit for district consumer arbitration committees is 2. 200 Turkish Lira, the monetary limit for provincial consumer arbitration committees in provinces with metropolitan status is between 2.200 Turkish Lira and 3.300 Turkish Lira, the upper monetary limit for provincial consumer arbitration committees in the centres of provinces without metropolitan status is 3.300 Turkish Lira, the monetary limit for provincial consumer arbitration committees in the districts of provinces without metropolitan status is between 2.200 Turkish Lira and 3.300 Turkish Lira).
In the event that the order is realised, the BUYER is deemed to have accepted all the terms of this contract.
SELLER : LUXUN Natural Cosmetics Industry and Trade Ltd. Şti.
BUYER : CUSTOMER